Clinic Manager at The Raptor Center at The University of Minnesota
Description of Position
This position is responsible for managing The Raptor Center (TRC)’s veterinary clinic. The clinic manager role ensures that the clinic’s day- to-day operations are functioning as smoothly, professionally, and efficiently as possible, which allows the clinic the opportunity to grow and expand its teaching, research and service missions. In conjunction with the associate veterinarian and the medical director, the clinic manager plays a role in the growth and advancement of the clinic’s mission and goals.
The clinic manager oversees the day-to-day operations and systems within the TRC clinic, ensuring a high standard of patient care is maintained while meeting all the teaching, research and service goals set by the medical director. Day-to-day operations that the clinic manager will oversee include, but are not limited to, facilities, patient flow, staffing schedules, division of tasks, and efficiency. The role includes managing, supervising and coordinating the activities of 2 veterinary technicians, 1 veterinary technician assistant, and several student workers. The clinic manager is the liaison for TRC’s clinic volunteers, which involves volunteer training, leading volunteer meetings, volunteer engagement, and resolving conflicts. The position involves project management, coordination of tasks such as annual reports and research projects, and support of the clinic’s teaching and outreach initiatives, which may include primary instruction depending on the individual’s skill set. The clinic manager will be expected to help with daily patient care and other clinic operational tasks during times of need. This position will require some flexibility in working hours as needed.
Essential Functions
To advance The Raptor Center’s mission of service by managing the veterinary clinic to efficiently and effectively provide care to over 1000 wild raptors annually in addition to client-owned birds. This role requires exceptional communication and strong management skills in order to successfully supervise multiple staff, students and volunteers as outlined above. To support the clinic’s teaching mission, the clinic manager will create, update, delegate and execute clinic training offerings, which includes in-person training and online courses. The clinic manager will represent TRC via multiple venues, including but not limited to, professional conferences, public-facing communications (email, phone calls, publications, social media content), and in-person events.
Responsibilities vary seasonally and will include:
Supervision and management of people and workflow within the TRC clinic, which includes but is not limited to - 60%
Manage and supervise 2 veterinary technicians, 1 veterinary technician assistant, and several student workers
Supervise the daily activities of clinic and flight volunteers
Coordinate the day-to-day operations of the clinic, including facilities, patient care, staffing schedules, division of duties, etc.
Identify challenges and opportunities for improvement within the daily operations of the TRC clinic, and propose solutions to the
clinic leadership team (associate veterinarian, medical director, assistant director).
Manage clinic facilities (arrange for minor repairs – plumbing, electrical, etc.)
Oversee and manage the clinic permits and associated reporting requirements
Oversee and manage clinic initiatives and projects as assigned
Patient care and clinic support work - 25%
Assist with daily patient care needs, veterinary staff support, and clinic operational tasks as needed
Teaching and outreach - 10%
Manage and contribute to the development and implementation of TRC’s clinical training offerings (online courses, in-person
training, etc.)
Represent TRC in a professional manner consistent with the TRC clinic’s identified mission and goals
Other duties as assigned - 5%
Minimum Qualifications
BA/BS degree plus at least 4 years of experience in the veterinary and/or wildlife rehabilitation field, or a combination of related
education (ie CVT) and work experience to equal at least 8 years
Minimum 3 years of supervisory/advanced management experience in a professional setting
Exceptional oral and written communication skills
Demonstrated ability to work independently and effectively with others, strong interpersonal skills
Comfort in speaking in front of audiences
Physical abilities: lift to 35 pounds; walk ¼ mile
Basic competency in the Microsoft suite: Word, Excel, Gmail, PowerPoint
Desirable Qualifications
Experience working in a veterinary medicine setting in any type of practice (small, large, equine, wildlife) in any role (customer service
representative, practice manager, veterinary assistant, veterinary technician)
Experience working in a wildlife rehabilitation setting as a volunteer or staff member
Formal supervisory and/or conflict management training
Basic raptor knowledge
Willing to do public speaking
B.S degree in animal-related field, biology, wildlife ecology/conservation
Experience working with volunteers
Salary range: $56,000-$60,000 plus benefits
Apply via the University of Minnesota job portal - https://hr.myu.umn.edu/jobs/ext/364364
Contact TRC's medical director with any questions about the position - Dr. Dana Franzen-Klein, franz337@umn.edu