Rescue and Release Coordinator

The Clinic for the Rehabilitation of Wildlife (C.R.O.W.) is a 501(c)(3) wildlife hospital and rehabilitation center located in Sanibel, FL. CROW provides care for Florida's native and migratory wildlife on the Gulf Coast of Southwest Florida. CROW's fully equipped wildlife hospital admits over 5,000 patients annually including more than 200 different species of birds, mammals, and reptiles - including sea turtles. CROW's wildlife hospital provides state-of-the-art equipment and facilities, including digital radiography, ultrasound, rigid and flexible endoscopy, tonometery, in-house lab (with IDEXX catalyst one), dedicated surgical suite and critical care units, electronic records database, and enriched welfare-oriented rehabilitation caging.

Essential Duties and Responsibilities:
• Provide accurate information and courteous service to the public directly or by phone/email.
• Respond compassionately to public inquiries and concerns about wildlife. Ensure accurate, humane information is given out, promoting co-existence with wildlife. Educate on CROW’s wildlife/conservation policies.
• Coordinate the rescue, transport, and release of injured, sick, or rehabilitated wildlife to and from CROW.
• Safely and accurately process wildlife into or out of the center. Gather information from finders, complete paperwork and enter information into an electronic database.
• Maintain electronic medical records database, including entering updates upon patient’s disposition from hospital.
• Ensure that wildlife telephone contact listing and response manual are accurate and updated.
• Accept and process donations, including completing associated documentation and ensures all processed donations are submitted to the Hospital Practice Manager or supervising veterinarian on duty.
• Coordinate and expand volunteer emergency rescue and transport program (VERT).
• Assist the Volunteer Coordinator in managing the hospital volunteer program and volunteer scheduling.
• Maintain voice messaging system, as well as the clinic cell phone.
• Supervise and train volunteers, students, or staff in admission duties.
• Provide feedback and support to staff, students, and admission volunteers daily during operations.
• Maintain cleanliness of the hospital reception and assist with public tours going through reception area.
• Assist in coordinating and posting volunteer schedules under the direction of the Hospital Practice Manager.
• Provide administrative support to the Hospital Practice Manager, supervising veterinarians, Visitor Education Center administrative staff, and other duties as needed.

Education and/or Work Experience
• College degree is preferred.
• Prior experience in call center or customer service experience is preferred – must have excellent problem-solving skills and be able to deal well in high stress situations.
• Knowledge of/or familiarity in wildlife rehabilitation is ideal.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge of office equipment and software systems including Microsoft Word, Excel, and Outlook.
• Must be able to work efficiently, accurately, independently, and be able to multi-task and meet deadlines.
• Must be a team player with positive attitude and willingness to teach students and staff.
• Must be able to work cooperatively with co-workers, volunteers, and the public.

Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with the ADA,FMLA and other federal, state, and local standards. Including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
• Must be able to talk, listen, and speak clearly.
Required to stand, walk, and may have to climb and/or balance. Must frequently lift and move up to 35 pounds.

How to Apply:
Please submit resume, letter of intent, and 3 professional references to Becca Brooks, Hospital Practice Manager, at bwehmeier@crowclinic.org